Shipping policy

V. Payment Terms and Delivery of Goods

  1. The buyer can pay for the goods and any associated delivery costs under the purchase agreement using the following methods:

    • Cashless transfer to the seller’s bank account
    • Cashless payment by card

  2. Along with the purchase price, the buyer is obligated to pay the seller the agreed-upon packaging and delivery costs. 

  3. In the case of cash payment, the purchase price is due upon receipt of the goods. For cashless payment, the purchase price is due within three days of concluding the purchase agreement.

  4. When paying via a payment gateway, the buyer shall follow the instructions provided by the respective electronic payment provider.

  5. For cashless payments, the buyer’s obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller’s bank account.

  6. The seller does not require any advance payment or similar payment from the buyer. Payment of the purchase price before the goods are dispatched is not considered an advance.

  7. According to the law on the registration of sales, the seller is obliged to issue a receipt to the buyer. At the same time, the seller must record the received revenue with the tax administrator online, or, in case of technical failure, no later than 48 hours.

  8. The goods are delivered to the buyer:

    • To the address specified by the buyer in the order
    • Through a collection point to the address of the pickup location chosen by the buyer

  9. The delivery method is selected during the ordering process.

  10. Delivery costs, depending on the method of shipping and receipt of the goods, are listed in the buyer’s order and confirmed by the seller in the order confirmation. If the delivery method is arranged based on a special request from the buyer, the buyer assumes the risk and any additional costs associated with that method.

  11. If the seller is obliged under the purchase agreement to deliver the goods to the location specified by the buyer in the order, the buyer is required to accept the goods upon delivery. Should the goods need to be delivered repeatedly or by a method different from that stated in the order due to reasons on the buyer’s part, the buyer is obligated to cover the costs of repeated delivery or the costs associated with a different delivery method.

  12. Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the goods’ packaging and immediately report any defects to the carrier. If any signs of unauthorized tampering with the shipment are detected, the buyer is not obligated to accept the shipment from the carrier.

  13. The seller will issue the buyer a tax document – an invoice. The tax document will be sent to the buyer’s email address and enclosed with the delivered goods.

  14. The buyer acquires ownership of the goods by paying the full purchase price, including delivery costs, but no sooner than upon receipt of the goods. Responsibility for accidental destruction, damage, or loss of goods transfers to the buyer upon receipt of the goods or at the moment the buyer was required to take possession but failed to do so in breach of the purchase agreement.