Terms of service

I. Basic Provisions

  1. These General Terms and Conditions (hereinafter referred to as the "Terms and Conditions") are issued in accordance with § 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "Civil Code") by:

Name:
Terezie Krísová

Identification Number (IČ): 14345293

Registered Address:
Klánovická 705/5, Prague 19800

Contact Information:
Email: info@ruksak-studio.cz
Phone: +420 733 538 806
Website: www.ruksak-studio.cz

(hereinafter referred to as the "Seller")

  1. These Terms and Conditions govern the mutual rights and obligations of the Seller and a natural person who enters into a purchase agreement outside their business activity as a consumer, or within their business activity (hereinafter referred to as the "Buyer"), via the web interface located on the website at www.ruksak-studio.cz (hereinafter referred to as the "Online Store").

  2. The provisions of the Terms and Conditions are an integral part of the purchase agreement. Deviating provisions in the purchase agreement take precedence over the provisions of these Terms and Conditions.

  3. These Terms and Conditions and the purchase agreement are concluded in the Czech language.

II. Information About Goods and Prices

  1. Information about the goods, including the prices of individual items and their main characteristics, is provided for each item in the catalog of the Online Store. The prices of the goods include value-added tax, all related fees, and costs of returning goods if the goods cannot, by their nature, be returned by regular postal service. Prices of goods remain valid as long as they are displayed in the Online Store. This provision does not preclude the negotiation of a purchase agreement under individually agreed terms.

  2. All presentations of goods in the catalog of the Online Store are of an informative nature, and the Seller is not obliged to conclude a purchase agreement for these goods.

  3. The Online Store provides information about packaging and delivery costs. The information about packaging and delivery costs applies only to cases where the goods are delivered within the territory of the Czech Republic.

  4. Any discounts on the price of goods cannot be combined unless agreed otherwise by the Seller and the Buyer.

  5. Please note that, due to the nature of the goods containing banner elements, minor scratches or imperfections are considered standard and are not grounds for complaints. Similarly, with use, banners may develop a patina, lose color, etc.

III. Ordering and Concluding a Purchase Agreement

  1. The Buyer bears the costs incurred when using remote communication tools in connection with concluding the purchase agreement (internet connection costs, telephone call costs), which do not differ from the basic rate.

  2. The Buyer orders goods in the following ways:

    • Through their customer account if they have previously registered in the Online Store.
    • By completing the order form without registration.

  3. When placing an order, the Buyer selects the goods, the quantity of goods, the method of payment, and delivery.

  4. Before submitting the order, the Buyer is allowed to review and change the details they have entered in the order. The order is submitted by the Buyer to the Seller by clicking the "Order" button. The details entered in the order are considered correct by the Seller. The validity of the order is conditional upon the completion of all mandatory fields in the order form and confirmation by the Buyer that they have read these Terms and Conditions.

  5. Upon receiving the order, the Seller will promptly send the Buyer a confirmation of receipt of the order to the email address provided by the Buyer in the order. This confirmation is automatic and is not considered a contract. The confirmation includes the current Terms and Conditions of the Seller. The purchase agreement is concluded only after the Seller accepts the order. Notification of the order's acceptance is sent to the Buyer’s email address.

  6. If the Seller is unable to fulfill any of the requirements specified in the order, they will send the Buyer a modified offer to their email address. The modified offer is considered a new proposal for the purchase agreement, and the purchase agreement is concluded in such a case upon confirmation of the Buyer’s acceptance of this offer sent to the Seller's email address.

  7. All orders accepted by the Seller are binding. The Buyer may cancel the order until they receive notification of the order’s acceptance by the Seller. The Buyer may cancel the order by phone or email to the Seller’s contact details specified in these Terms and Conditions.

  8. In the event of an obvious technical error on the part of the Seller when indicating the price of goods in the Online Store or during the ordering process, the Seller is not obligated to deliver the goods to the Buyer at this clearly erroneous price, even if the Buyer received an automatic confirmation of receipt of the order according to these Terms and Conditions. The Seller will inform the Buyer of the error without undue delay and send the Buyer a modified offer to their email address. The modified offer is considered a new proposal for the purchase agreement, and the purchase agreement is concluded in such a case upon confirmation of acceptance by the Buyer to the Seller’s email address.

IV. Customer Account

  1. Based on the Buyer’s registration in the Online Store, the Buyer can access their customer account. From their customer account, the Buyer can place orders for goods. The Buyer can also place orders for goods without registration.

  2. During registration for a customer account and while placing orders, the Buyer is required to provide accurate and truthful information. The Buyer is required to update the information in their user account in the event of any changes. The information provided by the Buyer in the customer account and during the ordering of goods is considered correct by the Seller.

  3. Access to the customer account is secured by a username and password. The Buyer is required to maintain confidentiality regarding the information necessary to access their customer account. The Seller is not responsible for any misuse of the customer account by third parties.

  4. The Buyer is not authorized to allow third parties to use their customer account.

  5. The Seller may cancel a customer account, especially if the Buyer does not use their customer account for an extended period or if the Buyer breaches their obligations under the purchase agreement and these Terms and Conditions.

  6. The Buyer acknowledges that the customer account may not be available continuously, particularly with regard to necessary maintenance of the Seller’s hardware and software or necessary maintenance of hardware and software of third parties.